Garness Jones are delighted to have been given the seal of approval by customers in a survey of services across the entire business – with clients highlighting our industry expertise and integrity as a business as our standout qualities.
A fully independent survey was commissioned by the firm at the end of 2018 in which clients, who were able to remain anonymous, were contacted and asked questions relating to our services.
The survey asked for feedback on our market knowledge, the quality of advice we provide, our customer service and professionalism and our costs.
Clients were also asked to give their views on their relationship with key contacts within the business, their speed of response and overall quality of work.
The survey was divided up into clients of our commercial and residential property businesses, with people contacted and asked to provide ‘honest’ feedback.
Able to remain anonymous, they were urged to ensure they raised any areas of concern.
Highlights of the feedback from the clients questioned were;
90% said Garness Jones is a company which acts with integrity
86% said our knowledge of the commercial management and commercial agency property market was excellent or very good.
89% of residential lettings property owners taking part in the survey said they were happy with our initial advice and communication
94% of residential lettings property owners taking part in the survey were happy with their relationship with their lettings coordinator
80% of clients would recommend us to others
Dave Garness, managing director of Garness Jones, said the survey had been commissioned as the firm wanted a ‘clear, independent overview’ of how the business was currently perceived by clients.
He said: “As a business, you always feel you have a good appreciation of what you are doing well and what you need to improve, but something like this provides completely independent feedback, which you don’t always get for various reasons.
“Obviously you have to keep in mind that such an exercise can only provide a snapshot in time. Businesses and markets evolve all the time, and that means you face different challenges each and every year.
“Therefore, any business which thinks everything is perfect isn’t being realistic, as it is an ever-changing picture.
“Taking that into consideration, we are delighted to have had such a good response from our clients and to be so highly thought of in terms our knowledge of the property market and our integrity. They are two key elements in the work that we do.
“We went into this with our eyes completely open and it has certainly given us food for thought going forward in a number of areas also, with some very valid and important feedback secured.
“It is an exercise I’d recommend to any business seeking a completely independent view of their work and current client satisfaction levels.”