Cookie Policy

Our CHP has two stages

As a regulated RICS firm, we have in place a CHP, which meets the regulatory requirements. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.

Stage One

If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:

Mr David C Garness
Garness Jones Limited
79 Beverley Road
Hull
East Yorkshire
HU3 1XR

Tel: 01482 564564
Email: david.garness@garnessjones.co.uk
Website: www.garnessjones.co.uk

We will consider your complaint as quickly as possible, and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response, we will update you within 28 days.

Stage Two

If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board. We have chosen to use the following redress providers:

For Consumer Clients:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Tel: 01722 333306
Email: Website:admin@tpos.co.uk
Website: www.tpos.co.uk

For Business-to-Business clients:

RICS Dispute Resolution Service
Surveyor Court
Westwood Way
Coventry
CV4 8JE

Tel: 020 7334 3806
Website: www.rics.org/regulation

Contact Us

Contact us or fill in the form and we'll get back to you.

Call: 01482 566057
Email: info@garnessjones.co.uk

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